Effective Date: March 30, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Haven & Fire ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, etc.
• Electronic Funds Transfer (EFT)/ACH Payments
• PayPal
• Apple Pay, Google Pay

2.3 Payment Due Date

One-Time Purchases: Payment is due upon receipt.

Subscription Services: Payment is due on the first day of each month.

3. Invoicing

Invoice Issuance: Invoices will be issued upon order completion.

Delivery Method: Invoices will be sent electronically via email to the contact information provided by the Customer.

Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Late Payments

4.1 Interest on Late Payments

Late Fee: If payment is not received by the due date, a late payment interest of 1.5% per month or the maximum allowed by law will be charged on the outstanding balance.

4.2 Suspension of Services

Service Suspension: We reserve the right to suspend or terminate services if payment is not received within 10 days after the due date.

Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

5. Disputed Charges

Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.

Contact Information: Disputes should be sent to support@havenandfire.com and include the invoice number and details of the dispute.

Resolution: We will investigate and resolve billing disputes promptly.

6. Refunds and Credits

Policy Reference: Refunds or credits are provided in accordance with our Refund Policy (Insert Link to Refund Policy).

Processing Time: Any approved refunds will be processed to the original payment method within 14 days.

7. Taxes

Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

8. Billing Errors

Corrections: If we discover a billing error, we will correct it promptly.

Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

9. Subscription and Recurring Payments

9.1 Automatic Renewal

Renewal Terms: Subscriptions will automatically renew at the end of each billing cycle unless canceled in accordance with our Cancellation Policy (Insert Link to Cancellation Policy).

Notification: We may send a reminder email prior to the renewal date.

9.2 Cancellation

How to Cancel: You may cancel your subscription by providing written notice to us at least 30 days before the end of the current billing cycle.

Effect of Cancellation: Upon cancellation, you will retain access to the services until the end of the current billing period.

10. Payment Security

Data Protection: All payment information is handled securely in compliance with industry standards.

Payment Processor: We use Shopify Payments / Stripe / PayPal to process payments and do not store your credit card information on our servers.

SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

11. Changes to Billing Terms

Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

Notification of Changes: Changes will become effective upon posting the updated Terms on our website